Usability Testing and UX Audit Services

With profound knowledge of business, technology and UX trends, and experience in multiple industries, we assess how easy and clear your solution is for end users.

The scope of our usability audit includes reviewing an information architecture; detecting interactive pain points, UI defects and performance issues; and preparing recommendations to improve your application.

With the team of experienced UX specialists, business analysts and web designers, we go beyond pure usability testing and audit and offer UX services to get important information, which may be unavailable from prior UX design.

Successful usability testing services are hardly possible without such context info as a persona and a user journey. We involve our competences in UX research to perform persona creation to model real users with real needs, problems and expectations from software and do customer journey mapping to create the visual representation of the product usage.

Wide experience in multiple domains (including healthcare, retail, banking, manufacturing, and more) helps us to walk in a customer’s shoes and understand real needs of your target audience and their usage patterns. Additionally, being ISO 27001-certified, we guarantee that cooperation with us don't pose any security threats.

Even within one application, the approaches to usability requirements and testing may differ if the application will be used by different groups of users. For example, if it’s a corporate app for employees, we test its convenience for various roles across a company reproducing real-life scenarios of solving business problems with the application. Also, we check if UI has the elements that help new users and do not irritate the experienced ones.

We reproduce real-life situations to ensure objective usability testing on a variety of devices in the variety of settings your target audience is likely to use the application. For example, mobile usability testing should consider such specifics as doing tasks on the move with many distractions, lack of access to stable connectivity, various types of data input (touchscreens, voice inputs, and more). As for desktop applications, their usability may be influenced by e.g., illumination in the office or at home, the ability to use a mouse and so on.

Relying on a mature ISO 9001-certified quality management system, we not solely point at usability problems. We prioritize identified issues defining the degree of their severity to focus on impactful aspects. Also, we establish the most convenient order to fix issues and ensure that the updates to an application’s usability components won’t cause new ones.

• Heuristic evaluation

  A UX researcher has no information about the operations a real user is likely to perform with a tested application and potential sequence of a user’s actions. The researcher assesses usability aspects of your application by comparing them against a set of usability heuristics.

• Cognitive walkthrough

  The method is similar to heuristic evaluation, but a UX researcher is given the tasks and scenarios that a user is likely to perform using a tested application.

Members of the target audience use a prototype or a ready application to complete scenarios developed by a UX researcher. While performing the scenarios, users are asked to verbalize their thoughts and guesses and explain why they do certain actions in the tested app. A UX researcher processes the testing results and prepares a report.

To get additional user perspective and increase the sample, we also add app usage, web statistics, interviews and surveys to our usability testing and UX research.