CRM Services
Since 2008, ScienceSoft designs and implements robust CRM systems that personalize customer experience and effectively automate sales, marketing, and customer service operations.
Why Choose ScienceSoft as Your CRM Services Provider
- 16 years in CRM services.
- Long-term partnership with Microsoft, a leading vendor in CRM solutions.
- A broad portfolio of CRM projects targeted to manage different aspects of customer relationships: sales, marketing, customer service.
- A mature ISO 9001-certified quality management system to deliver robust CRM solutions that meet our clients’ highest expectations.
- A security management system built according to ISO 27001 standards.
- ScienceSoft's mission is achieving project goals in spite of time and budget constraints, as well as changing requirements. You set goals, we drive the project to fulfill them.
- We build CRM systems tailored to the process specifics and applicable regulations of different industries.
See the list of industry-specific CRM systems we create
Industry-specific CRM systems we create:
- Healthcare CRM.
- Banking CRM.
- Accounting CRM.
- Manufacturing CRM.
- Retail CRM.
- Ecommerce CRM.
- Automotive CRM.
- CRM for nonprofits.
- CRM for higher education.
- Construction CRM.
- Law CRM.
- CRM for real estate agents.
- Insurance CRM.
- CRM for financial services.
- CRM for financial advisors.
- Investor CRM.
- Enterprise CRM.
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Meeting All Your CRM Needs
CRM services cover all stages of a CRM life cycle, from implementing a new solution to supporting and evolving an existing system. We work with companies at any stage of CRM adoption.
Need to build a new CRM?
We analyze your existing CRM needs and processes to find the optimal solution in terms of cost, functionality, and long-term business value.
We pick a fitting CRM platform, customize it to your unique requirements, and set up integrations to connect the new solution to your IT ecosystem, including other software platforms.
If you require more than the regular CRM platforms can offer, we can fully develop a custom solution for you and integrate it with your existing corporate systems.
Want to improve your existing CRM?
CRM migration
We can migrate your legacy CRM and all customer data to a new platform. We preserve data accuracy and ensure minimized business disruptions during the migration. The user training provided by our team will help your employees adopt the new system faster.
CRM testing
We verify your CRM’s functionality, integrations, performance, usability, and security. You get a clear understanding of the reasons why your CRM underperforms and receive actionable instructions on how to fix it.
CRM support and evolution
We offer ongoing CRM maintenance to prevent issues with availability, data synchronization, security, and more. Plus, whenever you need to add new CRM features or modify the current workflows, you can rely on us to implement the changes.
Advanced CRM Capabilities We Implement
Customer data warehousing
If you’re struggling with large volumes of unstructured, high-velocity customer data, we can set up an effective ETL/ELT pipeline to properly organize and store the data centrally.
Advanced customer analytics
We can go beyond the default CRM capabilities and build an advanced analytics solution that considers numerous customer behavior factors and enables predictive modeling.
Personalization powered by machine learning
Personalization engines we build continuously self-learn from newly arriving data and customer behavior to deliver relevant suggestions that drive higher engagement and sales.
Diverse CRM Services We Rendered to Our Clients
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What Our Customers Say
We commissioned ScienceSoft to build a Dynamics 365 customer portal to help our sales team streamline communication with B2B customers. ScienceSoft’s team heard our requirements, investigated our processes and provided us with the exact CRM solution we needed. Now, the work of our sales and after-sales support teams is well-organized.
The National Manager
ScienceSoft has done an amazing job of making our internal processes more efficient, implementing changes without causing any interruptions to the business. The changes their consultants made within Salesforce are reliable and functional.
AITC, and me personally, has worked with ScienceSoft on both product development and consulting engagements with a focus on mobile and CRM. We have experienced great cooperation from management in both departments, quick understanding of requirements, deep technical skills from assigned resources, and the company's commitment to time, price, and quality.
How We Make CRM a Part of Your Business Ecosystem
To make your CRM a reliable hub of the most current customer information, we recommend integrating it with essential data sources such as ERP systems, communication tools, and sales channels. The integration architecture will differ for each company, depending on its workflows, software stack, and customer communication channels. For all integrations, we ensure that data is transferred in the correct format, to the right place, and without delay.
The Cost of Implementing a CRM Solution
Just as the requirements for CRM software range widely between businesses, so do the software costs. On average, CRM development may cost between $15,000 and $250,000.
From $15,000
A CRM with standard functionality and minimal customization, meant for about 10 users.
Up to $250,000
A heavily customized CRM with industry-specific functionality and advanced analytics features, meant for over 1,000 users in diverse roles.
Cost Calculator for CRM Services
Please answer a few simple questions to help our experts better understand your CRM needs and calculate your quote quicker.
Our team is on it!
ScienceSoft's experts will study your case and get back to you with the details within 24 hours.
What to Expect After Tailored CRM Implementation
Faster sales cycles
Due to the automation of up to 30% of sales activities.
Lead volume growth
Due to unlimited multi-channel marketing campaigns that can be managed simultaneously.
Reduced customer service workload
Thanks to the effective self-service tools for customers.
Higher conversions and sales
Made possible by dynamic customer segmentation and relevant marketing offerings at each customer life cycle stage.
Higher customer retention and loyalty
Due to a personalized approach to each customer, enabled by a well-documented conversation and sales history.
Faster customer service
Due to intelligent workflow automation and instant access to comprehensive customer data.
Core Technologies We Use in CRM Projects
Grab Insights from Our CRM Knowledge Hub
Guide to CRM implementation
Drawing on ScienceSoft’s decade-long experience, this guide provides a step-by-step plan for CRM development.
Healthcare CRM Guide
We showcase a sample CRM solution built on Microsoft Dynamics 365 and fully adapted to the specifics of the healthcare industry.
Best SaaS CRM platforms
We rely on thorough market analysis and our own experience to recommend top 5 SaaS CRM platforms.