Banking IT Services and Solutions

Answer the ever-growing customers’ needs for secure 24/7 access to their banking accounts with custom internet banking.

Whether you want to implement a solution from scratch or update your current obsolete software, ScienceSoft will provide you with rich functional scope and ensure implementation of the best online banking practices. With custom internet banking solutions, your clients will be able to enjoy the following functionality:

• Get detailed information about their checking, savings and credit accounts.
• Set up limits for their cards.
• Make payments.
• Transfer money between banking accounts.
• Request bank statements or other applicable documents online.
• Find a branch or ATMs in a particular location, and much more.

Provide your customers with a full range of banking services on their phones.

Backed by 19 years of experience in mobile app development, ScienceSoft will help you implement custom mobile banking software tailored to your specific needs. Our software solutions vary from basic to A-class mobile banking apps and include both core and advanced functionality (e.g., personal financial management, loyalty program integration, personalized bank product offering, augmented reality, and more).

Ensure safe and user-friendly co-working environment for your customers with customized SharePoint-based portals and banking solutions created from scratch.

Build B2C banking portals for ongoing communication and long-term relationships with your customers, or B2B portals with role-based content personalization, multiple logins for customer employees, clear portfolio manager, financial planning and other custom functions.

Use strong capabilities of Dynamics 365 and Salesforce to enhance generation of customer-related data and effectively communicate with both prospects and current customers.

With 16 years in CRM consulting, ScienceSoft can boost your effectiveness in various customer-facing activities such as:

• Cross-selling and up-selling.
• Customer support.
• Systematic lead nurturing.
• Customer data management.
• Channel activity tracking.
• Customer experience management, and more.

Increase customer engagement with your brand and across multiple product lines through:

• Establishing omni-channel communications.
• Adopting omni-channel approach for managing customer relationships.
• Building flexible reward systems.
• Including gamification elements, and more.

Tap into customer trends and liquidity forecasts, drive revenue and mitigate risks by converting raw data into actionable, reliable and consistent insights.

ScienceSoft will help you implement the following types of bank data analytics:

• Customer analytics (customer segmentation, attrition analysis, cross-sell effectiveness analysis, etc.).
• Channel analytics (analysis of branch transactions and customer traffic, analysis of click patterns, frequently accessed web-pages, search behavior, the most widely used mobile banking features, etc.).
• Marketing analytics (success of marketing campaigns, factors that increase sales, etc.).
• Risk analytics (credit risk, market risk, operational risk, liquidity risk, etc.).
• Performance analytics (sales performance, branch and digital channels performance and profitability, etc.).

Take fast and well-informed loan decisions, mitigate risks and reduce time and costs of loan delivery.

• Digitize loan origination, underwriting and servicing.
• Introduce a configurable borrower portal for consumer, commercial and small business loans.
• Opt for a web-portal or a custom mobile application to accelerate the mortgage application process.
• Add convenience to your mortgage lending services with e-signatures, e-delivery and e-closing tools.
• Create a single system of record for your lending operations with ScienceSoft’s custom lending software.

Harness the power of digital payments.

• Ensure fast and secure transactions with custom mobile payment solutions.
• Increase customer loyalty with NFC or QR-based mobile wallets that hold digital information about customers’ credit and debit cards, store coupons, loyalty programs, and more.
• Enable customers to make real-time, person-to-person (P2P) payments.
• Streamline the accounts payable process for your business clients.

Help employees to work better together.

• Facilitate collaboration and communication between departments.
• Create unique environment for data sharing and informal communication.
• Ensure information consistency, better data management and search.
• Promote corporate values and strengthen a sense of community within the workplace.

Ensure seamless and fully automated document circulation in your bank.

• Build a single library supporting multiple document templates.
• Create automated workflows for receiving, routing and completing documents.
• Ensure document compliance with the necessary standards and regulations.

Make your bank’s corporate knowledge a competitive advantage.

• Create a corporate knowledge base and a unified discussion hub.
• Post information for corporate education.
• Share case studies, workshop materials, guidelines, FAQs and other knowledge items.
• Discuss events, ask questions, get consultations and do other activities with rich SharePoint knowledge management functionality.

Strengthen the security, improve customer loyalty, increase software efficiency and accessibility via a better mode of authentication.

With 11 years of experience in image analysis technology, ScienceSoft can help with premier-quality facial recognition solutions for a streamlined identity proofing process:

• Mobile and web authentication (using facial biometrics to log into internet banking accounts; taking a selfie to prove identity for ecommerce transactions).
• On-site authentication (preventing unauthorized personnel from entering sensitive areas; detecting suspicious behavior in and around the bank; verifying account withdrawals at ATMs; identifying VIP customers quickly and accurately).